FAQ

FAQ

1. What is RelaxLights? RelaxLights is your go-to online store for calming and relaxing lighting products. Our mission is to help you create a serene and peaceful atmosphere in your home or workspace with our curated selection of soothing lights.

2. What types of products do you offer? We offer a variety of relaxing lighting products, including LED mood lights, tranquil lamps, ambient night lights, and other unique lighting solutions designed to promote relaxation, focus, and overall well-being.

3. How do I place an order? Placing an order is simple! Browse our selection, add your desired products to your cart, and proceed to checkout. You can pay securely using your preferred payment method, and we’ll take care of the rest.

4. Do you ship internationally? Yes, we ship worldwide! Shipping times and costs may vary depending on your location. You can find more detailed information on shipping during the checkout process.

5. How long will it take to receive my order? Delivery times vary depending on your location. Typically, orders are processed within 2-3 business days, and shipping takes an additional 7-14 business days for international orders. For more accurate delivery estimates, please refer to the shipping details at checkout.

6. Can I track my order? Absolutely! Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your package’s journey to your doorstep.

7. What is your return policy? We want you to be completely satisfied with your purchase. If you’re not happy with your order, you can return it within 30 days of receiving it for a full refund or exchange. Please ensure that the items are in their original condition and packaging. For more details, visit our Return Policy page.

8. How do I start a return? To start a return, simply contact our customer service team at relaxlightsstore@gmail.com with your order number and the reason for your return. We’ll provide you with instructions on how to send the product back to us.

9. What if my item arrives damaged or defective? If your item arrives damaged or defective, please contact us immediately at relaxlightsstore@gmail.com. We’ll work with you to resolve the issue as quickly as possible, whether that means sending a replacement or issuing a refund.

10. How can I contact customer support? You can reach our friendly customer support team by emailing us at relaxlightsstore@gmail.com. We’re here to help with any questions, concerns, or issues you may have.

11. Do you offer any discounts or promotions? Yes, we frequently offer discounts and promotions to our customers. Be sure to sign up for our newsletter and follow us on social media to stay updated on the latest deals and exclusive offers.

12. Can I cancel or modify my order after it has been placed? If you need to cancel or modify your order, please contact us as soon as possible at relaxlightsstore@gmail.com. We’ll do our best to accommodate your request, but please note that once an order has been processed, we may not be able to make changes.

13. How can I stay updated on new products and promotions? To stay in the loop, subscribe to our newsletter and follow us on social media. You’ll be the first to know about new product launches, special promotions, and more!