Return Policy

Return Policy

At Viral Vitals, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy to ensure your shopping experience is as smooth as possible.

Return Eligibility:

  • To be eligible for a return, your item must be unused, in its original condition, and in the same packaging as you received it.

  • Returns must be initiated within 30 days of receiving your order.

How to Initiate a Return:

To initiate a return, please follow these steps:

  1. Contact our customer service team at viralvitalsstore@gmail.com to request a return authorization.
  2. Provide your order number and details about the item you wish to return.
  3. Our customer service team will provide you with instructions on how to return the item.

Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).

  • We recommend using a trackable shipping service and purchasing shipping insurance for returns to ensure the item is received and processed promptly.

Refunds:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If your return is approved, a refund will be processed to the original method of payment within 1-3 business days.

Exchanges:

  • If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue as quickly as possible.

Contact Us:

If you have any questions or concerns about our return policy or the status of your return, please contact our customer service team at viralvitalsstore@gmail.com.

Thank you for shopping with Viral Vitals!